/* ==========================================================================
   NETPLUS+ CHAT WIDGET & ROCKET.CHAT BRIDGE - STYLES
   ========================================================================== */

:root {
    --np-chat-purple: #971fbd;
    --np-chat-purple-dark: #4b1a7d;
    --np-chat-purple-deep: #1a0b2e;
    --np-chat-orange: #F17016;
    --np-chat-orange-alt: #ff6600;
    --np-chat-white: #ffffff;
    --np-chat-bg: #f8f9fc;
    --np-chat-card-bg: #ffffff;
    --np-chat-border: #e9ecef;
    --np-chat-text-main: #1f2937;
    --np-chat-text-muted: #6b7280;
    --np-chat-success: #10b981;
    --np-chat-radius: 18px;
    --np-chat-shadow: 0 12px 35px rgba(0, 0, 0, 0.18);
    --np-chat-transition: 0.28s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Contenedor principal flotante */
.netplus-chat-widget {
    position: fixed;
    bottom: 160px;
    right: 10px;
    z-index: 99999;
    font-family: 'Montserrat', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    color: var(--np-chat-text-main);
}

/* ==========================================================================
   1. BOTÓN FLOTANTE (FAB)
   ========================================================================== */
.np-chat-toggle-btn {
    position: relative;
    width: 55px;
    height: 55px;
    border-radius: 50%;
    border: none;
    background: linear-gradient(135deg, var(--np-chat-purple) 0%, var(--np-chat-purple-dark) 50%, var(--np-chat-orange) 100%);
    color: var(--np-chat-white);
    cursor: pointer;
    box-shadow: 0 8px 25px rgba(151, 31, 189, 0.45);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform var(--np-chat-transition), box-shadow var(--np-chat-transition);
    outline: none;
    z-index: 10;
}

.np-chat-toggle-btn:hover {
    transform: scale(1.08) translateY(-2px);
    box-shadow: 0 12px 30px rgba(151, 31, 189, 0.6);
}

.np-chat-toggle-btn:active {
    transform: scale(0.96);
}

/* Efecto de pulso en el botón */
.np-chat-badge-pulse {
    position: absolute;
    width: 14px;
    height: 14px;
    top: 1px;
    right: 1px;
    background: #10b981;
    border: 2px solid var(--np-chat-white);
    border-radius: 50%;
    animation: np-pulse 2s infinite;
}

@keyframes np-pulse {
    0% { box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7); }
    70% { box-shadow: 0 0 0 10px rgba(16, 185, 129, 0); }
    100% { box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

/* Íconos de abrir / cerrar */
.np-chat-icon {
    display: flex;
    align-items: center;
    justify-content: center;
    color: #ffffff;
    transition: opacity var(--np-chat-transition), transform var(--np-chat-transition);
}

.np-chat-icon svg {
    display: block;
    color: #ffffff;
}

.np-icon-close {
    display: none;
}

.netplus-chat-widget.is-open .np-icon-open {
    display: none;
}

.netplus-chat-widget.is-open .np-icon-close {
    display: flex;
}

/* Tooltip emergente que invita a chatear */
.np-chat-tooltip {
    position: absolute;
    right: 68px;
    top: 50%;
    transform: translateY(-50%);
    background: var(--np-chat-white);
    color: var(--np-chat-text-main);
    padding: 7px 12px;
    border-radius: 20px;
    font-size: 12px;
    white-space: nowrap;
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.12);
    border-left: 3px solid var(--np-chat-orange);
    opacity: 0.95;
    pointer-events: none;
    transition: opacity 0.3s ease, transform 0.3s ease;
    animation: np-float 3s ease-in-out infinite;
}

@keyframes np-float {
    0%, 100% { transform: translateY(-50%); }
    50% { transform: translateY(-58%); }
}

.netplus-chat-widget.is-open .np-chat-tooltip {
    display: none;
}

/* ==========================================================================
   2. VENTANA PRINCIPAL DEL CHAT (MODAL / BOX)
   ========================================================================== */
.np-chat-box {
    position: fixed;
    bottom: 20px;
    right: 75px;
    width: 380px;
    height: 580px;
    max-height: calc(100vh - 40px);
    background: var(--np-chat-bg);
    border-radius: var(--np-chat-radius);
    box-shadow: var(--np-chat-shadow);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
    transform: translateY(15px) scale(0.96);
    transform-origin: bottom right;
    transition: opacity var(--np-chat-transition), transform var(--np-chat-transition), visibility var(--np-chat-transition);
    border: 1px solid rgba(151, 31, 189, 0.15);
    z-index: 100000;
}

.netplus-chat-widget.is-open .np-chat-box {
    opacity: 1;
    visibility: visible;
    pointer-events: auto;
    transform: translateY(0) scale(1);
}

/* ==========================================================================
   3. CABECERA DEL CHAT
   ========================================================================== */
.np-chat-header {
    background: linear-gradient(135deg, var(--np-chat-purple) 0%, var(--np-chat-purple-dark) 100%);
    color: var(--np-chat-white);
    padding: 14px 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    box-shadow: 0 3px 10px rgba(0, 0, 0, 0.1);
    position: relative;
    z-index: 5;
}

.np-chat-brand {
    display: flex;
    align-items: center;
    gap: 12px;
}

.np-avatar-wrapper {
    position: relative;
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: var(--np-chat-white);
    padding: 2px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
    display: flex;
    align-items: center;
    justify-content: center;
}

.np-avatar-img {
    width: 100%;
    height: 100%;
    border-radius: 50%;
    object-fit: cover;
}

.np-status-indicator {
    position: absolute;
    bottom: 0;
    right: 0;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    border: 2px solid var(--np-chat-white);
}

.np-status-indicator.online {
    background-color: var(--np-chat-success);
}

.np-brand-title {
    font-size: 15px;
    font-weight: 700;
    margin: 0;
    line-height: 1.2;
    color: var(--np-chat-white);
}

.np-brand-status {
    font-size: 11px;
    opacity: 0.9;
    display: flex;
    align-items: center;
    gap: 5px;
    color: #ffd8a8;
}

.np-header-actions {
    display: flex;
    align-items: center;
    gap: 6px;
}

.np-btn-icon {
    background: rgba(255, 255, 255, 0.15);
    border: none;
    color: var(--np-chat-white);
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 13px;
    transition: background 0.2s, transform 0.2s;
}

.np-btn-icon:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: scale(1.05);
}

/* ==========================================================================
   4. SUB-BARRA DE NAVEGACIÓN (VOLVER)
   ========================================================================== */
.np-chat-subnav {
    background: var(--np-chat-white);
    padding: 8px 14px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--np-chat-border);
    font-size: 12px;
}

.np-btn-back {
    background: none;
    border: none;
    color: var(--np-chat-purple);
    font-weight: 600;
    font-size: 12px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 4px 6px;
    border-radius: 6px;
    transition: background 0.2s;
}

.np-btn-back:hover {
    background: rgba(151, 31, 189, 0.08);
}

.np-current-section-title {
    font-weight: 600;
    color: var(--np-chat-text-muted);
}

/* ==========================================================================
   5. CUERPO DEL CHAT Y VISTAS
   ========================================================================== */
.np-chat-body {
    flex: 1;
    overflow-y: auto;
    position: relative;
    padding: 14px;
    background: var(--np-chat-bg);
}

.np-chat-body::-webkit-scrollbar {
    width: 6px;
}

.np-chat-body::-webkit-scrollbar-thumb {
    background: #cbd5e1;
    border-radius: 10px;
}

.np-chat-view {
    display: none !important;
    animation: np-fadeIn 0.25s ease-out;
}

.np-chat-view.np-view-active {
    display: block !important;
}

.np-chat-view.np-view-active.np-chat-view-live {
    display: flex !important;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

@keyframes np-fadeIn {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ==========================================================================
   6. VISTA 1: HOME & MENÚ PRINCIPAL
   ========================================================================== */
.np-welcome-card {
    background: linear-gradient(135deg, rgba(151, 31, 189, 0.08) 0%, rgba(241, 112, 22, 0.08) 100%);
    border: 1px solid rgba(151, 31, 189, 0.15);
    border-radius: 14px;
    padding: 14px;
    margin-bottom: 14px;
    text-align: left;
}

.np-welcome-card h4 {
    font-size: 14px;
    font-weight: 700;
    color: var(--np-chat-purple-dark);
    margin-bottom: 6px;
}

.np-welcome-card p {
    font-size: 12px;
    color: var(--np-chat-text-main);
    line-height: 1.4;
    margin: 0;
}

.np-options-title {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    font-weight: 700;
    color: var(--np-chat-text-muted);
    margin-bottom: 10px;
    padding-left: 2px;
}

.np-departments-list {
    display: flex;
    flex-direction: column;
    gap: 9px;
    margin-bottom: 14px;
}

.np-dept-card {
    background: var(--np-chat-card-bg);
    border: 1.5px solid var(--np-chat-border);
    border-radius: 12px;
    padding: 11px 12px;
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
    text-align: left;
    transition: transform 0.2s, box-shadow 0.2s, border-color 0.2s, background-color 0.2s;
    width: 100%;
}

.np-dept-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(151, 31, 189, 0.12);
    border-color: var(--np-chat-purple);
}

.np-dept-card.active {
    border-color: var(--np-chat-purple);
    background: linear-gradient(135deg, rgba(151, 31, 189, 0.06) 0%, rgba(241, 112, 22, 0.04) 100%);
    box-shadow: 0 0 0 2px rgba(151, 31, 189, 0.2);
}

.np-dept-badge {
    background: #ecfdf5;
    color: #059669;
    border: 1px solid #a7f3d0;
    font-size: 10px;
    font-weight: 700;
    padding: 2px 7px;
    border-radius: 20px;
    letter-spacing: 0.3px;
    text-transform: uppercase;
    margin-left: auto;
    flex-shrink: 0;
}

.np-connect-box {
    background: var(--np-chat-card-bg);
    border: 1px solid var(--np-chat-border);
    border-radius: 14px;
    padding: 14px;
    margin-bottom: 14px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
}

.np-connect-header {
    margin-bottom: 12px;
    padding-bottom: 8px;
    border-bottom: 1px solid var(--np-chat-border);
}

.np-connect-tag {
    font-size: 11px;
    color: var(--np-chat-text-muted);
}

.np-connect-tag strong {
    color: var(--np-chat-purple-dark);
}

.req {
    color: #dc2626;
}

.np-btn-launch-rc {
    margin-top: 4px;
    padding: 12px 16px;
    font-size: 13.5px;
}

.np-connecting-state {
    text-align: center;
    padding: 16px 10px;
}

.np-connecting-state p {
    font-size: 12px;
    color: var(--np-chat-text-main);
    margin: 8px 0 2px;
}

.np-connecting-state small {
    font-size: 10.5px;
    color: var(--np-chat-text-muted);
}

.icon-cobranza { background: #fef3c7; color: #d97706; }
.icon-ventas   { background: #e0f2fe; color: #0284c7; }

.np-menu-grid {
    display: flex;
    flex-direction: column;
    gap: 9px;
    margin-bottom: 14px;
}

.np-menu-card {
    background: var(--np-chat-card-bg);
    border: 1px solid var(--np-chat-border);
    border-radius: 12px;
    padding: 11px 12px;
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
    text-align: left;
    transition: transform 0.2s, box-shadow 0.2s, border-color 0.2s;
    width: 100%;
}

.np-menu-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.06);
    border-color: var(--np-chat-purple);
}

.np-card-icon {
    width: 38px;
    height: 38px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    flex-shrink: 0;
}

.icon-saldo { background: #e0f2fe; color: #0284c7; }
.icon-pagar { background: #fef3c7; color: #d97706; }
.icon-atc   { background: #f3e8ff; color: var(--np-chat-purple); }
.icon-chat  { background: #fee2e2; color: #dc2626; }

.np-card-icon svg {
    display: block;
    stroke: currentColor;
}

.np-arrow {
    stroke: #9ca3af;
    flex-shrink: 0;
    transition: transform 0.2s;
}

.np-menu-card:hover .np-arrow {
    transform: translateX(3px);
    stroke: var(--np-chat-purple);
}

.np-menu-card.highlight {
    background: linear-gradient(135deg, #fff5eb 0%, #fff 100%);
    border-color: rgba(241, 112, 22, 0.35);
}

.np-card-content {
    flex: 1;
}

.np-card-content strong {
    display: block;
    font-size: 13px;
    color: var(--np-chat-text-main);
    line-height: 1.2;
}

.np-card-content span {
    display: block;
    font-size: 11px;
    color: var(--np-chat-text-muted);
    margin-top: 2px;
    line-height: 1.3;
}

.np-arrow {
    font-size: 11px;
    color: #9ca3af;
}

.np-quick-info {
    background: var(--np-chat-card-bg);
    border-radius: 10px;
    padding: 10px 12px;
    font-size: 11px;
    color: var(--np-chat-text-muted);
    border: 1px solid var(--np-chat-border);
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.np-info-item {
    display: flex;
    align-items: center;
    gap: 8px;
}

.np-info-item a {
    color: var(--np-chat-purple);
    text-decoration: none;
    font-weight: 600;
}

/* ==========================================================================
   7. FORMULARIOS Y COMPONENTES GENÉRICOS
   ========================================================================== */
.np-view-intro {
    margin-bottom: 14px;
}

.np-badge-header {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 700;
    background: rgba(151, 31, 189, 0.1);
    color: var(--np-chat-purple);
    padding: 4px 10px;
    border-radius: 20px;
    margin-bottom: 6px;
}

.np-badge-header.orange {
    background: rgba(241, 112, 22, 0.12);
    color: var(--np-chat-orange);
}

.np-view-intro p {
    font-size: 12px;
    color: var(--np-chat-text-muted);
    margin: 0;
    line-height: 1.4;
}

.np-form {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.np-input-group label {
    display: block;
    font-size: 12px;
    font-weight: 600;
    margin-bottom: 6px;
    color: var(--np-chat-text-main);
}

.np-doc-row {
    display: flex;
    gap: 8px;
}

.np-select {
    padding: 10px;
    border-radius: 8px;
    border: 1px solid var(--np-chat-border);
    background: var(--np-chat-white);
    font-size: 13px;
    font-weight: 600;
    color: var(--np-chat-text-main);
    outline: none;
}

.np-input {
    flex: 1;
    padding: 10px 12px;
    border-radius: 8px;
    border: 1px solid var(--np-chat-border);
    background: var(--np-chat-white);
    font-size: 13px;
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.np-textarea {
    resize: none;
    min-height: 65px;
    font-family: inherit;
    line-height: 1.4;
    width: 100%;
    box-sizing: border-box;
}

.np-input:focus,
.np-textarea:focus {
    border-color: var(--np-chat-purple);
    box-shadow: 0 0 0 3px rgba(151, 31, 189, 0.15);
}

.np-hint {
    font-size: 10px;
    color: var(--np-chat-text-muted);
    margin-top: 5px;
    display: block;
}

.np-btn-primary {
    background: linear-gradient(135deg, var(--np-chat-purple) 0%, var(--np-chat-orange) 100%);
    color: var(--np-chat-white);
    border: none;
    border-radius: 10px;
    padding: 11px 16px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    width: 100%;
    transition: transform 0.2s, box-shadow 0.2s, opacity 0.2s;
    text-decoration: none;
}

.np-btn-primary:hover {
    box-shadow: 0 4px 14px rgba(151, 31, 189, 0.35);
    transform: translateY(-1px);
}

.np-btn-secondary {
    background: #e2e8f0;
    color: #334155;
    border: none;
    border-radius: 10px;
    padding: 11px 16px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    width: 100%;
    transition: background 0.2s;
}

.np-btn-secondary:hover {
    background: #cbd5e1;
}

.np-btn-sm {
    padding: 8px 12px;
    font-size: 12px;
}

/* ==========================================================================
   8. ESTADO DE CARGA Y RESULTADO DE SALDO
   ========================================================================== */
.np-loading-state {
    text-align: center;
    padding: 24px 10px;
    font-size: 12px;
    color: var(--np-chat-text-muted);
}

.np-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid rgba(151, 31, 189, 0.15);
    border-top-color: var(--np-chat-purple);
    border-radius: 50%;
    animation: np-spin 0.8s linear infinite;
    margin: 0 auto 10px;
}

@keyframes np-spin {
    to { transform: rotate(360deg); }
}

.np-result-card {
    background: var(--np-chat-card-bg);
    border-radius: 14px;
    border: 1px solid var(--np-chat-border);
    padding: 14px;
    margin-top: 14px;
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.05);
    animation: np-fadeIn 0.3s ease;
}

.np-result-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 12px;
}

.np-client-info strong {
    font-size: 14px;
    color: var(--np-chat-text-main);
    display: block;
}

.np-client-info span {
    font-size: 11px;
    color: var(--np-chat-text-muted);
}

.np-status-tag {
    font-size: 11px;
    font-weight: 700;
    padding: 3px 8px;
    border-radius: 20px;
    text-transform: uppercase;
}

.np-status-tag.tag-ok {
    background: #dcfce7;
    color: #15803d;
}

.np-status-tag.tag-pending {
    background: #fee2e2;
    color: #b91c1c;
}

.np-detail-row {
    display: flex;
    justify-content: space-between;
    font-size: 12px;
    margin-bottom: 6px;
}

.np-detail-row span {
    color: var(--np-chat-text-muted);
}

.np-divider {
    border: none;
    border-top: 1px dashed var(--np-chat-border);
    margin: 10px 0;
}

.np-amount-box {
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #fdf2f8;
    padding: 8px 10px;
    border-radius: 8px;
    margin-bottom: 12px;
}

.np-amount-label {
    font-size: 12px;
    font-weight: 600;
    color: var(--np-chat-purple-dark);
}

.np-amount-value {
    text-align: right;
}

.np-amount-value strong {
    font-size: 15px;
    color: var(--np-chat-purple);
    display: block;
}

.np-amount-value span {
    font-size: 11px;
    color: var(--np-chat-text-muted);
}

.np-result-actions {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}

/* ==========================================================================
   9. VISTA PAGOS (TABS)
   ========================================================================== */
.np-tabs-nav {
    display: flex;
    background: #e2e8f0;
    border-radius: 10px;
    padding: 3px;
    margin-bottom: 12px;
    gap: 3px;
}

.np-tab-btn {
    flex: 1;
    background: none;
    border: none;
    padding: 7px 4px;
    font-size: 11px;
    font-weight: 600;
    border-radius: 8px;
    color: #475569;
    cursor: pointer;
    transition: background 0.2s, color 0.2s;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 5px;
}

.np-tab-btn.active {
    background: var(--np-chat-white);
    color: var(--np-chat-purple);
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.08);
}

.np-tab-pane {
    display: none;
    animation: np-fadeIn 0.2s ease;
}

.np-tab-pane.active {
    display: block;
}

.np-payment-card {
    background: var(--np-chat-card-bg);
    border: 1px solid var(--np-chat-border);
    border-radius: 12px;
    padding: 12px;
    margin-bottom: 12px;
}

.np-pm-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 7px 0;
    border-bottom: 1px solid #f1f5f9;
    font-size: 12px;
}

.np-pm-row:last-child {
    border-bottom: none;
}

.np-pm-label {
    color: var(--np-chat-text-muted);
    font-size: 11px;
}

.np-pm-val {
    color: var(--np-chat-text-main);
    font-weight: 600;
}

.np-btn-copy {
    background: rgba(151, 31, 189, 0.08);
    border: 1px solid rgba(151, 31, 189, 0.2);
    color: var(--np-chat-purple);
    border-radius: 6px;
    font-size: 10px;
    font-weight: 700;
    padding: 3px 7px;
    cursor: pointer;
    transition: background 0.2s, color 0.2s;
    margin-left: 6px;
}

.np-btn-copy:hover {
    background: var(--np-chat-purple);
    color: var(--np-chat-white);
}

.np-portal-card {
    background: var(--np-chat-card-bg);
    border: 1px solid var(--np-chat-border);
    border-radius: 12px;
    padding: 18px 14px;
    text-align: center;
}

.np-portal-icon {
    font-size: 32px;
    color: var(--np-chat-orange);
    margin-bottom: 10px;
}

.np-portal-card h4 {
    font-size: 14px;
    margin-bottom: 6px;
    color: var(--np-chat-purple-dark);
}

.np-portal-card p {
    font-size: 11px;
    color: var(--np-chat-text-muted);
    line-height: 1.4;
    margin-bottom: 14px;
}

/* ==========================================================================
   10. VISTA ATC (ATENCIÓN AL CLIENTE)
   ========================================================================== */
.np-atc-categories {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.np-atc-item {
    background: var(--np-chat-card-bg);
    border: 1px solid var(--np-chat-border);
    border-radius: 12px;
    padding: 10px 12px;
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
    text-align: left;
    transition: all 0.2s;
    width: 100%;
}

.np-atc-item:hover {
    border-color: var(--np-chat-purple);
    transform: translateX(3px);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
}

.np-atc-icon {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: #f3e8ff;
    color: var(--np-chat-purple);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 15px;
    flex-shrink: 0;
}

.np-atc-text strong {
    display: block;
    font-size: 12px;
    color: var(--np-chat-text-main);
}

.np-atc-text span {
    display: block;
    font-size: 10.5px;
    color: var(--np-chat-text-muted);
    margin-top: 1px;
}

.np-atc-preform {
    background: var(--np-chat-card-bg);
    border: 1px solid var(--np-chat-border);
    border-radius: 12px;
    padding: 14px;
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    animation: np-fadeIn 0.25s ease;
}

.np-preform-header strong {
    display: block;
    font-size: 13px;
    color: var(--np-chat-purple-dark);
}

.np-preform-header p {
    font-size: 11px;
    color: var(--np-chat-text-muted);
    margin: 2px 0 0;
}

/* ==========================================================================
   11. VISTA CHAT EN VIVO (ROCKET.CHAT READY)
   ========================================================================== */
.np-chat-body.np-body-chat-mode {
    padding: 0 !important;
    display: flex !important;
    flex-direction: column !important;
    overflow: hidden !important;
}

.np-body-chat-mode .np-chat-view-live {
    display: flex !important;
    flex-direction: column !important;
    flex: 1 !important;
    height: 100% !important;
    min-height: 0 !important;
}

.np-body-chat-mode .np-messages-container {
    flex: 1 !important;
    min-height: 0 !important;
    max-height: none !important;
    overflow-y: auto !important;
}

.np-chat-view-live {
    flex-direction: column;
    height: 100%;
    padding: 0;
}

.np-agent-bar {
    background: #ffffff;
    border-bottom: 1px solid var(--np-chat-border);
    padding: 8px 12px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.np-agent-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: #f1f5f9;
    color: var(--np-chat-purple);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
}

.np-agent-details strong {
    display: block;
    font-size: 12px;
    color: var(--np-chat-text-main);
}

.np-agent-details span {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: 10px;
    color: var(--np-chat-success);
    font-weight: 600;
}

.np-agent-details span i {
    font-size: 6px;
}

.np-messages-container {
    flex: 1;
    overflow-y: auto;
    padding: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    max-height: 380px;
    min-height: 280px;
}

.np-msg-system {
    text-align: center;
    margin: 4px 0;
}

.np-msg-system span {
    background: #e2e8f0;
    color: #475569;
    font-size: 10px;
    padding: 3px 10px;
    border-radius: 20px;
}

.np-msg {
    display: flex;
    max-width: 82%;
}

.np-msg-incoming {
    align-self: flex-start;
}

.np-msg-outgoing {
    align-self: flex-end;
}

.np-msg-bubble {
    padding: 9px 12px;
    border-radius: 14px;
    position: relative;
    font-size: 12.5px;
    line-height: 1.4;
    word-break: break-word;
}

.np-msg-incoming .np-msg-bubble {
    background: var(--np-chat-white);
    color: var(--np-chat-text-main);
    border: 1px solid var(--np-chat-border);
    border-bottom-left-radius: 4px;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.04);
}

.np-msg-outgoing .np-msg-bubble {
    background: linear-gradient(135deg, var(--np-chat-purple) 0%, var(--np-chat-purple-mid, #7d199f) 100%);
    color: var(--np-chat-white);
    border-bottom-right-radius: 4px;
    box-shadow: 0 2px 8px rgba(151, 31, 189, 0.3);
}

.np-msg-time {
    display: block;
    font-size: 9.5px;
    opacity: 0.7;
    margin-top: 3px;
    text-align: right;
}

.np-typing-indicator {
    padding: 6px 12px;
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 11px;
    color: var(--np-chat-text-muted);
    background: rgba(255, 255, 255, 0.8);
}

.np-typing-dots {
    display: flex;
    gap: 3px;
}

.np-typing-dots span {
    width: 4px;
    height: 4px;
    background: var(--np-chat-purple);
    border-radius: 50%;
    animation: np-bounce 1.2s infinite ease-in-out;
}

.np-typing-dots span:nth-child(2) { animation-delay: 0.2s; }
.np-typing-dots span:nth-child(3) { animation-delay: 0.4s; }

@keyframes np-bounce {
    0%, 80%, 100% { transform: translateY(0); }
    40% { transform: translateY(-4px); }
}

/* Barra de entrada de texto */
.np-chat-input-bar {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 10px;
    background: var(--np-chat-white);
    border-top: 1px solid var(--np-chat-border);
}

.np-input-action-btn {
    background: none;
    border: none;
    color: var(--np-chat-text-muted);
    font-size: 15px;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: color 0.2s, background 0.2s;
}

.np-input-action-btn:hover {
    color: var(--np-chat-purple);
    background: #f1f5f9;
}

.np-chat-text-input {
    flex: 1;
    border: 1px solid var(--np-chat-border);
    border-radius: 20px;
    padding: 8px 14px;
    font-size: 12.5px;
    outline: none;
    font-family: inherit;
    transition: border-color 0.2s;
}

.np-chat-text-input:focus {
    border-color: var(--np-chat-purple);
}

.np-btn-send {
    background: var(--np-chat-purple);
    color: var(--np-chat-white);
    border: none;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 13px;
    transition: transform 0.2s, background 0.2s;
}

.np-btn-send:hover {
    background: var(--np-chat-orange);
    transform: scale(1.05);
}

/* ==========================================================================
   12. FOOTER DEL CHAT
   ========================================================================== */
.np-chat-footer {
    background: var(--np-chat-white);
    padding: 6px 12px;
    text-align: center;
    border-top: 1px solid var(--np-chat-border);
    font-size: 10px;
    color: #94a3b8;
}

.np-chat-footer strong {
    color: var(--np-chat-purple);
}

/* ==========================================================================
   13. RESPONSIVE Y MÓVILES
   ========================================================================== */
@media (max-width: 480px) {
    .netplus-chat-widget {
        bottom: 16px;
        right: 16px;
    }

    .np-chat-box {
        position: fixed;
        top: 0;
        left: 0;
        right: 0;
        bottom: 0;
        width: 100vw;
        height: 100vh;
        max-height: 100vh;
        border-radius: 0;
        z-index: 100000;
    }

    .netplus-chat-widget.is-open .np-chat-toggle-btn {
        display: none;
    }

    .np-messages-container {
        max-height: none;
        flex: 1;
    }
}

/* ==========================================================================
   INTEGRACIÓN NATIVA ROCKET.CHAT OMNICHANNEL
   ========================================================================== */
.rocketchat-widget {
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1) !important;
}

.rocketchat-widget[data-state="closed"] {
    bottom: 145px !important;
    right: 0px !important;
    z-index: 99999 !important;
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
}

.rocketchat-widget[data-state="opened"] {
    bottom: 20px !important;
    right: 20px !important;
    z-index: 100001 !important;
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
}

#rocketchat-iframe {
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
}